Case study

First-party live chat app for fielding customer conversations

Led UX from inception to the introduction of AI features. Fully managed the design team of 4-6 product designers, content designers, and researchers. Helped define the product roadmap and prioritization. Crafted several projects, including the first application of Shopify Magic to Inbox.

Details

Project

Shopify Inbox

Year(s)

2021-2023

Responsibilities

Design Management, Product Design

Company

Shopify

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